Timeout Notification Listener

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org.camunda.bpm.extension.hooks.listeners.task.TimeoutNotifyListener

This component sends an email reminder a day before task due date, and escalation email on the day after due date.

Table of Content

• Type
• How it Works
• How to Use

Type

Task Listener

How it Works

This component intended to use only along with task due date.

This component relies on listed parameters.

• escalationGroup (Listener Field) : Recognized groupName within Camunda. Mandatory = Yes
• messageName (Listener Field) : This refers the message name from notification_email.bpmn . Mandatory = Yes

The listener is expected to be configured on task event timeout with any desired timer definition.
Upon configuration, For reminder: a day before due date;email is sent.

> For assigned tasks; reminder is sent to user.  
                >  For unassigned tasks; reminder is sent to group.  
                

Also, for escalation: a day after due date; email is sent.

> For both assigned and unassigned task, it uses the configured **escalationGroup**.   
                

Please note this component uses the process notification_email.bpmn and, it will recognise only the reserved category activity_reminder and activity_escalation.

How to Use

Below snapshot shows how TimeoutNotifyListener can be used in process.

TimeoutNotifyListener being configured on timeout of task; with fields configured for notification.